Read an important note from our founders, Erika Flowers and Morgan Miller 💜

Making an impact should be practical, by design.

Transform your work, your organization, and your customers with practical methods that really work.

See our Courses
Level up your practice!
Take your skills, practice, and organization to the next level with practical tools that are designed for action and impact.
Courses
Practical, action-oriented methods developed in the field.
Our Book
The essential Guide to Blueprinting the Practical Way - free digital copy!
Templates & Store
Build your toolkit with essential templates for key methods
Services
Speaking and bulk course discounts, workshops, and more!
We're practical, by design

Practical by Design is an online business focused on practical methods that make it easier to do design, innovation, and strategy.

We provide online courses, frameworks and templates, publications, and practical methods that cut across disciplines to deliver actionable results. We also offer workshop, coaching, and consulting services.

We are a pair of passionate individuals committed to helping you and your organization transform your work. Contact us to talk!

Connect with us!

Follow Erika and Morgan on LinkedIn, and Practical by Design!

Check out our YouTube for talks, webinars, course content!

We blog at Medium, read all our articles in one places!

Contact us with anything else - we'd love to hear from you!

What your peers are saying...
Join over 30,000 practitioners worldwide who have leveled up their careers, their work, and their organizations.
It is easy to talk about customer journeys. It is difficult to map customer journeys. Identifying what is wrong and needs to be fixed is both difficult and time-consuming. But using Practical Service Blueprinting makes it easier. It is still not easy, but it is much easier than before.
Nick Goss
Chief Service Officer - ServiceQualityCentral.co.uk
We have transformed our entire Global Talent Acquisition organization strategy using Service Design and I've lead the service design blueprint session that kicked this effort with the PSD materials and resources I was able to do it!
Shira Ben-Cohen
UX Researcher - Intel
The program helped me enormously to design better interactions with clients and with the students of our commercial programs, thanks to it, we improved the satisfaction of the programs by more than 150%.
Víctor Macía
Head of Sales Excellence - Adevinta
It bought teams together, broke down silos and brought out empathy. In addition, it made people realize that that were many things that they did not know. But at least they figured out where they didn’t know and gave a focus on what to action on.
A Service Design Manager
Talent Sourcing Company
Amazing, simply amazing! From just a short course I was able to deep dive into processes within my organization and fully understand the problems throughout the journey, identifying tactical and strategic changes for improvement.
A Digital Transformation Manager
National Government
More importantly this blueprint becomes a conversation piece driving healthy conversations and
conflicts that elevates the quality of collaboration in general. While I was familiar with SB before, Your posts and the template helped me think thru deeper and facilitate sessions with more conviction and confidence.
Vidhya Sriram
Innovation strategist

Students of the Practical Way

Our methods, training, and ethos span all industries, countries, and experience levels. With a focus on "practical practice," we have helped students in organizations across every sector, niche, and continent!

From tech to healthcare, insurance to banking, government to nonprofit, learners just like you (and us) have helped make their organization's customer experiences better.

Our catalog of courses is growing! Go check out what we have today, and stay in touch to find out what we'll be creating tomorrow!

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